The HP LaserJet 1160 and HP LaserJet 1320 Printers Series is a set of laser printers that are designed by Hewlett-Packard to deliver the printing needs and demands of small businesses and home offices. These printers also feature networking options that allows multiple users to print their documents over the same network using this printer. But there are times that when print jobs are stuck in the print queue of your computer running in a Microsoft Windows OS that is connected on the printer server, and this leads to the problem that nothing prints while the print job in the printer’s queue is still showing a “Printing” status. The downside is these print jobs cannot be deleted even on the server, and it will not disappear or print until the Print Spooler service is restarted.
To prevent such problem from happening, you can disable the bidirectional printing support for each HP printer driver installed. To do this, just follow these steps below:
- Step 1 – Click Start and point to Settings.
- Step 2 – Click Printers then right-click the icon representing the printer to be modified, and then click Properties.
- Step 2 – Click Ports, then click to clear the Enable Bidirectional Support check box, and then click OK.
For other connectivity features, the HP LaserJet 1160 and LaserJet 1320 also support USB ports in case you don’t want to use the network connection. Here are two troubleshooting procedures from HP Solutions if ever your printer didn’t recognize the USB you connected on it.
Initial software troubleshooting steps
- If the message Unknown Device displays after verifying the printer and PC power/USB connections, right-click the icon and select the Update Driver option. Try reinstalling the USB driver.
- BIOS – Try toggling the selection Use Legacy USB Devices. If this does not fix the issue, toggle back to the original setting.
- If multiple DOT4 ports exist in the port selection option box, check the box for the latest port. For example, if DOT4_001 and DOT4_002 both exist, select the DOT4_002 port option.
Secondary software troubleshooting steps
- If the driver has already been installed, find the MICROSOFTUSBPRINT.INF file. Rename this file so the extension is .OLD. Follow the initial hardware and software troubleshooting steps. If the problem is solved through this troubleshooting, rename the MICROSOFTUSBPRINT.OLD file with the original .INF extension.
- Uninstall and reinstall the printer driver.
- As a last resort, uninstall and reinstall the USB print software. This process is lengthy and difficult, and not always the solution to the problem.
The HP LaserJet 1160 and HP LaserJet 1320 Printers Series are ideal laser printer that will definitely deliver all your business office needs. It uses replacement printer cartridges HP Q5949A (HP 49A) Black Laser Toner Cartridge.